Google Duo Camera Not Working on Mac? Ultimate Fix and Troubleshooting Guide 2024

How to Fix Duo Camera Not Working on Mac

1. Check Duo Camera Permissions
   • Navigate to System Preferences > Security & Privacy > Privacy tab.
   • Select Camera from the sidebar.
   • Make sure that Duo is checked in the list of apps that have permission to access your camera.
2. Restart Duo
   • Quit Duo completely.
   • Relaunch Duo and check if the camera is working now.
3. Check Duo Camera Settings
   • Open Duo and go to Duo > Preferences.
   • Select the Video tab.
   • Check if the preferred camera is selected from the Camera drop-down menu.
4. Update Duo
   • Check for updates by going to Duo > Check for Updates.
   • If an update is available, follow the prompts to install it.
5. Reset Duo's Camera Settings
   • Open Terminal.
   • Run the following command: "defaults delete com.duolink.client prefs".
   • Restart Duo and check if the camera is functioning again.
6. Restart Your Mac
   • Click on the Apple menu and select Restart.
   • Once your Mac restarts, launch Duo and check if the camera is working.

If you have tried all the steps above and the Duo camera is still not working, consider contacting Duo support for further assistance.