Google Duo camera not working on Windows? Ultimate Fix and Troubleshooting Guide 2024

Google Duo Camera Not Working on Windows? Ultimate Fix and Troubleshooting Guide 2024

Diagnose and resolve Google Duo camera issues on Windows with our comprehensive troubleshooting guide and online camera testing tool

Updated on February 3, 2024

How to Fix Duo Camera Not Working on Windows

  1. Check Duo Permissions
    • Press Windows + I to open Settings on your Windows device.
    • Navigate to Privacy & Security > Camera.
    • Ensure Duo is listed and allowed to access your camera.
  2. Update Your Camera Driver
    • Right-click the Start button and click "Device Manager."
    • Expand the 'Cameras', 'Imaging devices' or 'Sound, video and game controllers' section.
    • Right-click your camera and click 'Update Driver'.
    • Choose 'Search automatically for updated driver software' and follow the on-screen instructions.
  3. Check Duo's Video Settings
    • Open Duo and go to "Video Settings" within the "Settings" tab.
    • Make sure your camera is selected from the dropdown menu.
    • Check if the video preview is showing. If not, the camera may be in use by another application.
  4. Restart Your Computer
    • Close all running applications.
    • Restart your computer.
    • Try using the camera with Duo again.
  5. Reinstall Duo
    • Uninstall Duo from the Control Panel or Settings.
    • Download the latest version of Duo from the official website.
    • Install and sign in to Duo.

If you have tried all the steps above and your camera is still not working with Duo, it is recommended to contact Google Support or a qualified technician for further assistance.