Messenger camera not working on Windows? Ultimate Fix and Troubleshooting Guide 2024

Messenger Camera Not Working on Windows? Ultimate Fix and Troubleshooting Guide 2024

Diagnose and resolve Messenger camera issues on Windows with our comprehensive troubleshooting guide and online camera testing tool

Updated on January 12, 2024

How to Fix Messenger Camera Not Working on Windows

  1. Check Messenger Permissions
    • Open the Settings app on your Windows device.
    • Navigate to Privacy > Camera.
    • Ensure Messenger is listed and allowed to access your camera.
  2. Update Your Camera Driver
    • Right-click the Start button, then select Device Manager.
    • Expand the 'Cameras', 'Imaging devices' or 'Sound, video and game controllers' section.
    • Right-click your camera and select 'Update driver'.
    • Choose 'Search automatically for updated driver software' and follow the on-screen instructions.
  3. Check Messenger's Video Settings
    • Open Messenger and click on your profile picture.
    • Scroll down and select 'Camera'.
    • Make sure your camera is selected from the dropdown menu.
    • Check if the video preview is showing; if not, the camera may be in use by another application.
  4. Restart Your Computer
    • Close all running applications.
    • Restart your computer by going to Start > Power > Restart.
    • Try using the camera with Messenger again after the restart.
  5. Reinstall Messenger
    • Uninstall Messenger from the Control Panel or Settings app.
    • Download the latest version of Messenger from the official website.
    • Install Messenger and sign in with your account.

If you've followed all the steps and your camera is still not working with Messenger, consider seeking assistance from Microsoft Support or a professional technician.