Zoom camera not working on Windows? Ultimate Fix and Troubleshooting Guide 2024

Zoom Camera Not Working on Windows? Ultimate Fix and Troubleshooting Guide 2024

Diagnose and resolve Zoom camera issues on Windows with our comprehensive troubleshooting guide and online camera testing tool

Updated on February 2, 2024

Instructions: How to Fix Zoom Camera Not Working on Windows

  1. Check Zoom Permissions
    • Press Windows + I to open Settings on your Windows device.
    • Navigate to Privacy & Security > Camera.
    • Ensure Zoom is listed and allowed to access your camera.
  2. Update Your Camera Driver
    • Right-click the Start button, then select Device Manager.
    • Expand the 'Cameras', 'Imaging devices' or 'Sound, video and game controllers' section.
    • Right-click your camera and select 'Update driver'.
    • Choose 'Search automatically for updated driver software' and follow the on-screen instructions.
  3. Check Zoom's Video Settings
    • Open Zoom and go to Settings > Video > Camera.
    • Make sure your camera is selected from the dropdown menu.
    • Check if the video preview is showing; if not, the camera may be in use by another application.
  4. Restart Your Computer
    • Close all running applications.
    • Restart your computer by clicking the Start button and selecting Restart.
    • Try using the camera with Zoom again after the restart.
  5. Reinstall Zoom
    • Uninstall Zoom from the Control Panel or Settings app.
    • Download the latest version of Zoom from the official website.
    • Install Zoom and sign in with your account.

If you've followed all the steps and your camera is still not working with Zoom, you may want to seek assistance from Zoom Support or a professional technician.