How to fix Duo camera not working on Windows
-
Check Duo permissions
- Press
Windows + I
to open Settings.
- Navigate to Privacy > Camera.
- Ensure Duo is listed and allowed to access your camera.
-
Update your camera driver
- Right-click the Start button, then select Device Manager.
- Expand the 'Cameras', 'Imaging devices' or 'Sound, video and game controllers' section.
- Right-click your camera and select 'Update driver'.
- Choose 'Search automatically for updated driver software' and follow the on-screen instructions.
-
Check Duo's video settings
- Open Duo and go to Settings > Video.
- Make sure your camera is selected from the dropdown menu.
- Check if the video preview is showing; if not, the camera may be in use by another application.
-
Restart your computer
- Close all running applications.
- Restart your computer by going to Start > Power > Restart.
- Try using the camera with Duo again after the restart.
-
Reinstall Duo
- Uninstall Duo from the Control Panel or Settings app.
- Download the latest version of Duo.
- Install Duo and sign in with your account.
If you've followed all the steps and your camera is still not working with Duo, consider seeking assistance from Duo Support or a professional technician.